...since September 6th 2023 BT have not sold any copper based products. Customers requiring a new home phone line are now put onto their VoIP (voice over internet protocol) service called "Digital Voice". The existing copper PSTN (public switched telephone network) network is due to be switched off in 2025 after being the backbone of connectivity across the UK since 1911.
The switch in the South East is happening in spring 2024, but don't worry, you will keep your current telephone number.
If you, your relatives or friends are currently plugged into a traditional telephone socket for a landline phone service, then BT should soon be contacting you soon in regard to your switch to Digital Voice.
Please note that there are some circumstances where you should contact BT for support if any of the following apply to you:
- Customers who wear a lifeline/healthcare pendant or watch.
- Customers who do not have a broadband connection.
- Customers who live in an area that struggles with mobile network coverage.
- Customer who have additional needs that BT need to be aware of.
Another area that may need some thought is if you use telephone wiring around your home in the way of telephone extensions or for burglar alarms. This is where Ashford Vision can get involved to reconfigure your wiring to work with your modem-fed VoIP connection. You can find out a little more in regard to our Telco Service Call at ashfordvision.com/data-telco.html .
If you have any questions or would like to book a visit, please send an email to enquiries@ashfordvision.co.uk .
Simon - Ashford Vision
