Friday 23 February 2024

The UK landline switch-off is closer than you think...

...since September 6th 2023 BT have not sold any copper based products. Customers requiring a new home phone line are now put onto their VoIP (voice over internet protocol) service called "Digital Voice". The existing copper PSTN (public switched telephone network) network is due to be switched off in 2025 after being the backbone of connectivity across the UK since 1911.

The switch in the South East is happening in spring 2024, but don't worry, you will keep your current telephone number.

If you, your relatives or friends are currently plugged into a traditional telephone socket for a landline phone service, then BT should soon be contacting you soon in regard to your switch to Digital Voice.

Please note that there are some circumstances where you should contact BT for support if any of the following apply to you:

  • Customers who wear a lifeline/healthcare pendant or watch.
  • Customers who do not have a broadband connection.
  • Customers who live in an area that struggles with mobile network coverage.
  • Customer who have additional needs that BT need to be aware of.

Another area that may need some thought is if you use telephone wiring around your home in the way of telephone extensions or for burglar alarms. This is where Ashford Vision can get involved to reconfigure your wiring to work with your modem-fed VoIP connection. You can find out a little more in regard to our Telco Service Call at ashfordvision.com/data-telco.html .

If you have any questions or would like to book a visit, please send an email to enquiries@ashfordvision.co.uk .

Simon - Ashford Vision

Monday 20 March 2023

The Big Cat Sanctuary

 I can't believe that we are thundering our way through March already. I meant to post this one up earlier this year when I attended for this customer.

The Big Cat Sanctuary is based in Kent, and it is a centre dedicated to the conservation of wild cats. You can book an overnight safari experience here, and stay in a lodge on-site. More information can be found here: thebigcatsanctuary.org










As I have mentioned lodges here, this is one of the reasons that I attended The Big Cat Sanctuary back in early January 2023. A lodge had some work done to it, and cabling had been supplied and fitted by another company. Sanctuary maintenance tested the TV's for a Freesat reception, and it was actually non-existent. This is when Hugh got in touch with me to arrange a visit to get things sorted prior to having people stay in this lodge.

After checking things over, it was clear that the cabling for one of the runs needed to be replaced as it was split in multiple places down the outside of the cable. Remember here that this was a new cable run! The satellite dish was also out of alignment, which obviously would not help the situation either.

Once that had been put right, there was another Freesat job for the staff break area, and a Sky Q job for an employee who stays on site.

I have visited The Big Cat Sanctuary in the past with my family, and it was a great day. I was hoping to catch a glimpse of a cat or two this time around, but it was not to be. I could see an enclosure in the distance, but I don't think that counts!

01233 333367 | 07756 596300 | enquiries@ashfordvision.co.uk | www.ashfordvision.co.uk

Thursday 28 July 2022

I now plug my home phone into my router???

 The way that Virgin Media landline customers plug in their home phones is changing.

For quite some time, new customers have not had telephone sockets installed when opting for a landline. Virgin Media have been using routers connected to their fibre network to supply a phone line at people's homes.

Virgin Media's 21st Century Voice / 21CV

Now for long existing customers, the time has come where you have received an adapter to plug into your modem. For most people this does not cause a problem. But what if you are using a hardwired telephone extension socket also? After the first 12 months from install, these become the customers responsibility.

Don't worry, you are not on your own with this!

A Telco Service Call from Ashford Vision starts at just £60, and that gives you up to the 1st hour of time. Generally, this would be enough time to get you up and running from all sockets.

You can contact us with any questions using the details below.

01233 333367 | 07756 596300 | enquiries@ashfordvision.co.uk | www.ashfordvision.co.uk

Monday 8 March 2021

Unlimited Data - Satellite Broadband


It doesn't seem that long ago that there were changes and improvements to satellite broadband connections throughout the UK. Well now there is yet another change to our Satellite Broadband offerings.

In the past, there was a requirement to pay for the equipment at £5 per month, postage of the equipment to your door at £19.99, standard professional installation at £49.99, account/equipment activation at a £59.99 and a monthly charge of £74.90 for the top package. 

We are now able to offer UNLIMITED data connections with download speeds of up to 100Mbps (averaging at up to 75Mbps) for just £69.99 per month, with a one-off  account/equipment activation charge of £49.99. This pricing includes VAT. The equipment and standard installation are now both included.

As you can see, it is now a more cost effective and realistic option than it ever has been. So if you are struggling with your current connection and the pricing has been the "put-off" on getting set up with satellite broadband, it could now be time to revisit this option.

Check out what there is availble here: www.satellite-broadband-kent.co.uk and if you have any questions, please do not hesitate to contact us.


Simon - Ashford Vision




Monday 28 September 2020

Let's Be Covid Safe!


2020/21 has been different for everyone. For those running businesses, a lot of thought has gone in to ensuring that people are kept safe as a number 1 priority, whilst still trying to be available to their customers.

When lockdown was first announced, I started to create a waiting list for those who needed internal works completing as I was only working externally at that time. Whilst I have been working through the waiting list, sadly I have not been able to accommodate new enquiries. Finally, I am now starting to book in new work once again.

The process has changed slightly to help ensure that both myself and the customer are kept safe during my visit. After initial contact, I will go through a short pre-visit questionnaire that will need to be completed before I attend. This has been in place for all of my waiting list customers, and has proven to have been successful.

Obviously we don't know what the next few months will bring in our area, and there could be a possibility that I will be back to external works only if the Covid-19 situation dictates government instruction. The questionnaire will be in place for the foreseeable future, and as I am not the only one with underlying health conditions; I am confident that it will be warmly received by my customers. The main priority is that we are all kept safe.

If you have any questions, please do not hesitate to ask via enquiries@ashfordvision.co.uk



Tuesday 16 June 2020